Job Postings - Singapore

IT HELPDESK & SUPPORT MANAGER

You will be responsible for the support of end-user’s hard- and software as well as of corporate information systems. You will oversee the technology support services for both on shore offices and ships. You will also contribute to problem resolution by giving in-person, hands-on support to end users. Responsibility includes, but is not limited to: managing help desk staff; developing and maintaining procedures related to monitoring, tracking, and coordination of Help Desk activity; managing IT systems; managing equipment inventories; managing IT vendors; managing budgets; and, overseeing the development of end-user guides and training materials. You will assist the CIO in developing, implementing and supporting the company’s technology platforms to meet company targets.

A Bachelor’s degree in Information Systems, Computer Science, or related field, with a minimum of 8 years professional experience, including experience in troubleshooting and supporting computer applications and operating systems; and, at least 3-5 years experience supervising technical support staff; or any equivalent combination of training, education and experience which provides the following knowledge, abilities and skills:

  • IT systems management, including workstations and servers (MS Windows Server, AD, SQL Server)
  • User access management and Microsoft AD
  • Office 365, MS Exchange, and SharePoint/SkyDrive Pro
  • Troubleshooting hardware and software
  • Budget management experience
  • Shipping industry and ship IT experience preferred.
  • Experience in setting up a helpdesk function is preferred
  • Excellent analytical, written and verbal communications skills including the ability to effectively communicate technical information to non-technical users.

Interested applicants please submit your resume stating working experience, expected salary and recent photo in confidence to Human Resource Department at recruit@epic-gas.com.

(We regret only shortlisted applicants will be notified)

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